I sincerely apologize for any miscommunication and lack of communication from our office. Hello, Thank you for letting us know these issues. On a positive note, the young lady that checked us in was super nice. My review would have been different if a manager would have at least contacted us or aced concerned about the problems. Also, I’m a pretty positive person, and this is my first negative review on trip advisor. It was beautiful, but not well taken care of and my family was disappointed in what we got. They have not called us yet, but I plan to keep calling them. We never heard from a manager and we called the morning we needed to leave to talk to a manager and were told they weren’t in today, but they would call. Our agent then asked that we get a refund for at least 1 night bc of all of the problems and were told that a manager would contact us. Our travel agent notified management on 2 occasions and it was never fixed. The foosball table didn’t work, the pool sticks didn’t have tips and the tv over the hot tub didn’t work. So, we took it upon ourselves not to use the master bath or bathroom, which was a disappointment to the kids who wanted to soak in the big tub. We called to let them know and were told they would have to fix it on Monday. We left for the day and when we got back it was still leaking. My husband thought it may be coming from the master bedroom toilet so he turned off the water and asked them to come take a look. The first night water began dripping from the vent in the bathroom downstairs and down the wall. West Woods Lodge & Event Venue – A 4 bedroom, 3.We actually booked Down by the Water cabin through our travel agent.West Cabins – 1-4 bedroom Fully Equipped Log Cabins in a scenic mountain setting.West Cabins provide an authentic Smoky Mountain experience in a beautiful setting. Hidden Mountain West is our original “Hidden” location near the Wears Valley community. The Lodge – our Log Cabin Event Center perfect for Receptions, Reunions, and Retreats.The Dell – Class A and Super C Motorcoach Sites at Hidden Mountain East.East Cottages – 1-5 bedroom Farmhouse Cottages in a quaint setting near our office.East Villas – 2-3 bedroom Mountaintop Villas overlooking the Smokies and resort.East Cabins – 1-14 bedroom Fully Equipped Log Cabins in a neighborhood setting.24-Hour Onsite Office (closed Christmas Day & Easter Sunday) and Onsite Resort Amenities.Hidden Mountain East is a gated resort community easily located only ½ mile past The Apple Barn & Cider Mill, less than 5 minutes from Tanger Outlets at Five Oaks & near hundreds of other attractions, restaurants, and shops. The lower level family room includes a large family room with arcades, air hockey, and a BONUS kid’s room with a set of Queen Bunks–not to mention the mountain view through the full-glass front wall! Doors lead outside to a large, covered park-style patio & graveled gas fire pit, surrounded by nature. Both suites access private 10×14 covered balconies with expansive open views. The upper level offers two master suites and a great open loft area for viewing. The main level offers two master suites and a full-size washroom. The open floor plan offers plenty of room for the entire family, with a large stone gas fireplace to cozy up to. Whether you are gathered around the 14 person dining room table or sitting at the 5-person island bar, the fixed-pane glass wall allows you to be immersed in the majesty of the Great Smoky Mountains. Step into the luxurious open great room and chef inspired, fully equipped kitchen including a built-in double oven, gas stovetop, mini beverage fridge, keurig and plenty of natural live-edge granite counter space. All Main Level interior doors are 36’’ wide, making them handicap and wheelchair friendly. Enter through the custom designed 42’’ front doorway, wide enough for wheelchairs and scooters. The expansive level paved parking and wide, no-step entry affords easy access for everyone in your group. Make Precious Memories of a lifetime in one of Hidden Mountain’s latest constructed 6 bedroom, 4216 boasts easy access, beautiful mountain and valley views, outdoor living, plenty of space to spread out, and a BONUS room for the whole family to enjoy.Įxpert construction and design with YOU in mind!
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